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Need a way to conference into a queue instead of picking a specific agent

edited Feb 1, 2018 3:42PM in Communication Channels 3 comments

Content

Hi,

We have a requirement where the chat conference needs to be routed to a queue instead of single agent. I am not sure whether there is any built in functionality available for the same. If the feature is not supported, is there a way we can achieve this with customization ?

Need a way to conference into a queue instead of picking a specific agent.

There was similar request posted in Idea lab and it has no update on the request. Hoping someone can help me out here.

Thanks in advance.

Version

Service Cloud May 2017
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