Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Miscellaneous Receipts erroring out due to Percentage issue

Summary:

There is an issue with AIF miscellaneous receipts created by the collection team. These receipts often include negative line items for adjustments related to previous month invoices. When entering account coding under 'edit distribution,' the amounts and percentages should total 100%. Although the system allows saving the receipt with these entries correctly filled, it generates an error message during posting.

Sometimes it will work fine, but sometimes it shows the error and we have to close and reopen it. Once reopened, clear the fields, and re-enter the same information before saving and posting. This process allows the receipt to be posted successfully.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!