Collections Work Area
Discussion List
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How to get Collections preference sets Oracle Advanced CollectionsSummary: When trying to complete Manage collections Preferences we are unable to select a collections Preference set. Content (please ensure you mask any confidential in… -
Setting up Advanced collections module and collectors have been setup and assigned to a customerSummary: We are setting up Advanced collections module and collectors have been setup and assigned to a customer but the information is not showing up on the Collections…
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How to assign Collection Agent to a Collection ManagerSummary: We have multiple Collection Agents and multiple Collection Managers all operating in same Business Unit. However, how to restrict which Collection Manager acces…Krishna S Tatta 61 views 5 comments 0 points Most recent by CA Nirmal Choudhary Receivables & Collections
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The customer account notes do not display in Collections work areaSummary: In Oracle Collections, after pulling up a customer account and then navigate to the customer account notes, the Actions drop down is grayed out and no notes app…
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Correspondence Method = E-mailSummary: Where in the cofniguration is the Method taken from? Here it is E-Mail. I want to change it to Print Site Profile - no preferred contact method: I do not want t…
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Collections Dashboard is not getting updatedSummary: Collections Dashboard is not getting updated for the respective Collection Agent. All the infotiles show 0, even though there are delinquent customers & delinqu…
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What are the conditions for capturing a customer in the Advanced Collections work area?Summary: If a customer has only current bucket transactions, is that customer captured in the Collections work area? 2. If a customer has only standard receipts or credi…Fredrick Ignatius 1 view 1 comment 0 points Most recent by Jesús Vega-Oracle Receivables & Collections
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Status field is blank for current transactions in the Advanced Collections Transactions tabSummary: Status field is blank for transactions with a due date equal to or later than the system date. However, when unpaid reasons are added to these transactions, the…Fredrick Ignatius 11 views 1 comment 0 points Most recent by Jesús Vega-Oracle Receivables & Collections
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Any SQL queries that can help to extract advanced collections data ?Summary: SQL queries to extract advanced collections data Content (please ensure you mask any confidential information): Hi, We need to extract advanced collections data… -
Is there a way trigger/resend the print email to customer from collections screen?Summary: Content (please ensure you mask any confidential information): Is there a way to trigger/resend the print email to customer from collections screen? Version (in…
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Bulk Delete/Remove Attachments from Invoice UI for ReceivablesSummary: We have recently enabled Advanced Collection and In advance collection we have feature called RESEND. To enable that feature we have made configuration changes …Sukesh Kyadarwar 11 views 1 comment 0 points Most recent by Jesús Vega-Oracle Receivables & Collections
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Why second staged dunning letter didn't generate?Summary: Content (please ensure you mask any confidential information): We have defined Staged dunning configuration with Common set, checking the box for Include Curren…
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Can we customize the Collections Dashboard to include graphs and chartsSummary: Can we customize the Collections Dashboard to include graphs and charts. Let's say we want to create a graph based of off customer delinquency aging. Content (p…
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Resend and Regenerate Functionality in Collections DashboardDoes the resend and regenerate functionality in the collections dashboard work with balance forward billing transactions? It appears disabled for all transactions that u…
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Privilege which allows Reassignment of Collectors and customers in Collections ModuleI need to identify the specific privilege within the Collections Manager role that grants access to the 'Manage Resources' task, enabling the reassignment of collectors …
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Add new column in collection dash board after unpaid reasonSummary: Add new column in collection dash board after unpaid reason Content (please ensure you mask any confidential information): Add new column in collection dash boa…*Bheemesh_D_User_VXIIK 1 view 0 comments 0 points Started by *Bheemesh_D_User_VXIIK Receivables & Collections
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What is the character limit for a collections note?Summary: Is there documentation on the character limit for a transaction note in Collections? Content (please ensure you mask any confidential information): In Collectio…
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How can we make the 'Description' field mandatory in Collections Activities?Summary: Hello, We have a requirement to make a field mandatory on the Collections Dashboard. In the Collections Activity section, we need to make the 'Description' fiel…
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Oracle Fusion Pre-delinquent Dunning Setup DocumentCan someone please help me with documentation or guidance related to Oracle Fusion Pre-delinquent Dunning setups? I’m specifically looking for a detailed setup/configura…
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Unable to see "Created By" for Activities in Collections"Created By" is not being populated for the Activities created for a customer in the collections dashboard. What could be the reason or fix for this issue?
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what access is required to add/update notes under collections tabSummary: need access to add notes on a customer level in Oracle Fusion. I can see the notes section, but I'm unable to create new notes Content (please ensure you mask a…
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Collections Dashboard Manage Resources button not visibleHi - on collections dashboard, user with collections roles does not have access to Manage Resources button. What privilege or role controls this?
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The Dunning Letter is not opening in the Link in History tab of the collections workspaceThe Dunning Letter is not opening in the Link in History tab of the collections workspace for a customer. The Display Link is erroring out and not displaying the concern…Siddhant Aggarwal-Oracle 21 views 6 comments 0 points Most recent by Rajeswari B Receivables & Collections -
Advanced Collections Strategies and TasksSummary: Strategy Tasks do not reset to pre-wait status when the initial overdue invoice has been paid but newer invoices not yet due for collection have been raised. Co…
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Under collections tab in oracle fusion how to add receipts as search criteriaSummary: we have a requirement to be able to search with receipts under collections tab. Pls help with navigation on how additional fields can be added in search criteri…Garima26 2 views 1 comment 0 points Most recent by Mallik Durgumpudi-Oracle Receivables & Collections
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Exclude Customers from Collections Module/DashboardSummary: Hello Team, We need certain set of customers need to be excluded from Collections module and we want to use collector groups. As collector field is mandatory at…
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Can we exclude customers from Collection moduleWe do have intercompany customers showing up in the Collection module metrics. Can we exclude specific customers completely from the Collection module? Regards, Raja. -
2Need to enable or edit the strategy tasks only for working daysNeed to enable or edit the strategy tasks only for working days and exclude weekendsFredrick Ignatius 11 views 0 comments 2 points Started by Fredrick Ignatius Receivables & Collections
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Collections Scoring going in warrningSummary: Collections Scoring prohram went on warning "This feature is not available" Content (please ensure you mask any confidential information): Version (include the …
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Is it possible to withdraw the disputes submitted by other user in collectionSummary: Is it possible to withdraw the disputes submitted by other user in collection Content (please ensure you mask any confidential information): Version (include th…