The customer account notes do not display in Collections work area

Summary:

In Oracle Collections, after pulling up a customer account and then navigate to the customer account notes, the Actions drop down is grayed out and no notes appear.

Content (please ensure you mask any confidential information):

When the Notes section appears the search box appears but the Action drop down is grayed out. There are no Notes displayed. When you go the customer account name and click on the tree diagram it will display a pop up for the customer hierarchy. When you select the customer account number, then the Notes actions drop down is active (no longer grayed out) and all the notes appear. Without any search criteria.