Collections Work Area
Discussion List
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Both Customer name and Account number are displayed in CollectionsSummary: Hi, in Advanced Collection setup, we configured the business level to be on "Account" Level. However, in Collections dashboard, we can see Both Customer Name an… -
Group the delinquent transactions while sending dunning letter for Trx level strategySummary: We are using strategy at transaction level but we want to group the delinquent invoices into a dunning letter for the same customer for the same day dunning let…
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How to define weight in advance collection scoring ?Need to know how we define the weight for scoring in advance collections.
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Where can we see the actual PROMISE TO PAY documents that are issuedWhere we see the PROMISE TO PAY documents that are issued How can the team see the Customer Statements that are issued Is there an option to save a note without having t…
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How does Execution Start time and Post Execution Wait Work in Collection Strategies?Summary: While defining the Strategy tasks in Advanced Collections, we have 2 options 1) How Long Will the Strategy Wait Until It Executes This Task 2) How Long Will the…
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How can i see the Collection DashboardSummary: How can i see the Collection Dashboard ? I have Collection agent as well as collection Manager role still unable to see the COllection Dashboard. Refer attachme…Ashok Kumar Giri 167 views 8 comments 1 point Most recent by Wendy_Kriekels Receivables & Collections
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Regarding importing notes into collections work areaHi Team, We have a requirement of importing notes in collections work area, but I have come across the oracle note that it is not possible through REST API or integratio…
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Document Number in transaction should come automatically and transaction number to be entered ManualSummary: We need to setup document sequence in a way that it gets generated automatically and follow sequence when user complete the transaction whereases the transactio…
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Collection Metrics Dashboard for all the customersHi Team, In 25B Oracle released the solution to access to collection metrics with operative roles, instead of AIC role. We would like to know if there is a way to see th…
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24D Transaction review and control still showing incomplete action after approvalsSummary: 24D Transaction review and control still showing incomplete action after approvals Content (please ensure you mask any confidential information): We also tested…
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APIs to create/update Case Folder and Add Case Notes In Oracle CloudSummary Need APIs to create/update Case Folder and Add Case NotesContent Hi Team, I am looking for APIs (REST or SOAP) to perform the below operations in Oracle Cloud Ap…Gurpreet Singh-252058 259 views 5 comments 3 points Most recent by Awadhesh Vaish Receivables & Collections
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Newly created deliquent customers not showing in the Collections WorkbenchSummary: Hi Experts, I created new customer and created few overdue invoices in AR. Assigned the customer with the newly created collector and business level as well. su…Balakrishna Sivappagari 61 views 3 comments 0 points Most recent by Yenuganti Venkat Receivables & Collections
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Homepage for Collections is not showing data...However I can see many delinquent invoicesSummary: Why is the dashboard showing 0 delinquent invoices, when I can see delinquent invoices for a customer: Account: I have started these processes several times: 1 …
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Strategies User Task REST API - Not working as expectedSummary: We have strategies with tasks at transaction level. There is a requirement to add a user task at run time for specific transactions like it is possible to do wi…
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Collections Dashboard displays amount with CurrencySummary: In the Collections Dashbaord, the amount is displayed along with Currency, although there is a separate Column for 'Currency'. Hence, when exported, formula can…
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How to Configure Strategy Tasks on the basis of due datesHi Team, My Client wanted to configure the Automatic Strategy task to send the Reminder Letters to client on the basis of due dates. Can someone please help me how to co…
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How to change Business Level from Account to Customer in Oracle Advanced CollectionHi Team, My Client is currently using Staged Dunning Plan to only send letters to customers. Now they wanted to utilize the scoring and strategy method. Currently in Glo…
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For Strategy Task Creation Introduce new transaction level condition for Invoice AmountNeed to create a Predelinquent strategy based on Customer invoice amount, but in the Manage Strategy Tasks > Create Strategy Tasks > Transaction level > Condition, has o…DocuAnir 1 view 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Clarification Required on Strategy Task Cleanup in Advanced Collections DashboardSummary: Hi Team, We have implemented Advanced Collections and updated the dashboard with a new strategy. The strategy was executed successfully, and the first task — a …
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Is there another option for processing customer merge other than Customer data Management.Summary: The client requesting to merge their AR customer. Tried multiple times merging the customer and as the result I was not able to merge it successfully. I researc…
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It's possible to update collections UI EFF using API REST?Summary: Hi, I would like to know if it's possible to have a masive update for EFF created in Collections UI. Thanks Content (please ensure you mask any confidential inf…
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How to prevent transactions showing as 'Delinquent' in collections?Summary: Is there any way to prevent specific transaction types appearing as delinquent in the Collections screen even after they are past due? Content (please ensure yo… -
Oracle Advanced Collections - Collections DashboardSummary: There is a requirement for the collections dashboard as part of our collections role. However, by testing the seeded Collections Agent and Collections Manager, …User_R4TXX 82 views 2 comments 1 point Most recent by Florin Enache-Oracle Receivables & Collections
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Third party collections processSummary: Scenario: We are using advance collection for doing inhouse collection. In case team is not able to collect in specific duration - requirement is to transfer co…Pavan kumar yerram 111 views 2 comments 0 points Most recent by Dhruvjoshi23 Receivables & Collections
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DFF attribute in collections workbenchSummary: HI Team, Could you please let us know if we can create DFF attribute in collections workbench. If yes, can you guide us on how to create DFF attribute in collec…Lavanyaa Damodaran 1 view 0 comments 0 points Started by Lavanyaa Damodaran Receivables & Collections
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Using API how to add a note for Advance CollectionsSummary: I have a request to add notes to multiple clients that is visible in the Advance Collections module Content (please ensure you mask any confidential information…
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Open Credit Memos does not appear in the Customer Delinquent transactions in advanced collectionsWhen a customer has an Open Credit Memos, they do not appear in the Customer Delinquent transactions list in advanced collections Delinquent Transactions infotile. Is th…Naresh Kumar-95714 11 views 1 comment 0 points Most recent by Phil DeCoster - Support-Oracle Receivables & Collections
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Need to disable sub options at collections> Transaction levelSummary: Customer need to disable sub options in advance collections pay, dispute, adjust and promise and preview at transactions level. Content (please ensure you mask …
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Manage Collections Task Default Profile OptionSummary: Advanced Fusion Collections has assigned a default strategy to a customer, we would prefer our solution not to assign a default when it doesn't find a strategy.…
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While we are creating collection activity, we are unable to find any “Person” type customer.While we are creating collection activity, we are unable to find any “Person” type customer. Anyone has similar experience earlier?