Collections Work Area
Discussion List
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24D Transaction review and control still showing incomplete action after approvalsSummary: 24D Transaction review and control still showing incomplete action after approvals Content (please ensure you mask any confidential information): We also tested… -
APIs to create/update Case Folder and Add Case Notes In Oracle CloudSummary Need APIs to create/update Case Folder and Add Case NotesContent Hi Team, I am looking for APIs (REST or SOAP) to perform the below operations in Oracle Cloud Ap…Gurpreet Singh-252058 259 views 5 comments 3 points Most recent by Awadhesh Vaish Receivables & Collections
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Newly created deliquent customers not showing in the Collections WorkbenchSummary: Hi Experts, I created new customer and created few overdue invoices in AR. Assigned the customer with the newly created collector and business level as well. su…Balakrishna Sivappagari 61 views 3 comments 0 points Most recent by Yenuganti Venkat Receivables & Collections
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Homepage for Collections is not showing data...However I can see many delinquent invoicesSummary: Why is the dashboard showing 0 delinquent invoices, when I can see delinquent invoices for a customer: Account: I have started these processes several times: 1 …
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Strategies User Task REST API - Not working as expectedSummary: We have strategies with tasks at transaction level. There is a requirement to add a user task at run time for specific transactions like it is possible to do wi…
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Collections Dashboard displays amount with CurrencySummary: In the Collections Dashbaord, the amount is displayed along with Currency, although there is a separate Column for 'Currency'. Hence, when exported, formula can…
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How to Configure Strategy Tasks on the basis of due datesHi Team, My Client wanted to configure the Automatic Strategy task to send the Reminder Letters to client on the basis of due dates. Can someone please help me how to co…
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How to change Business Level from Account to Customer in Oracle Advanced CollectionHi Team, My Client is currently using Staged Dunning Plan to only send letters to customers. Now they wanted to utilize the scoring and strategy method. Currently in Glo…
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For Strategy Task Creation Introduce new transaction level condition for Invoice AmountNeed to create a Predelinquent strategy based on Customer invoice amount, but in the Manage Strategy Tasks > Create Strategy Tasks > Transaction level > Condition, has o…DocuAnir 1 view 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Clarification Required on Strategy Task Cleanup in Advanced Collections DashboardSummary: Hi Team, We have implemented Advanced Collections and updated the dashboard with a new strategy. The strategy was executed successfully, and the first task — a …
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Is there another option for processing customer merge other than Customer data Management.Summary: The client requesting to merge their AR customer. Tried multiple times merging the customer and as the result I was not able to merge it successfully. I researc…
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It's possible to update collections UI EFF using API REST?Summary: Hi, I would like to know if it's possible to have a masive update for EFF created in Collections UI. Thanks Content (please ensure you mask any confidential inf…
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How to prevent transactions showing as 'Delinquent' in collections?Summary: Is there any way to prevent specific transaction types appearing as delinquent in the Collections screen even after they are past due? Content (please ensure yo… -
Oracle Advanced Collections - Collections DashboardSummary: There is a requirement for the collections dashboard as part of our collections role. However, by testing the seeded Collections Agent and Collections Manager, …User_R4TXX 78 views 2 comments 1 point Most recent by Florin Enache-Oracle Receivables & Collections
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Third party collections processSummary: Scenario: We are using advance collection for doing inhouse collection. In case team is not able to collect in specific duration - requirement is to transfer co…Pavan kumar yerram 103 views 2 comments 0 points Most recent by Dhruvjoshi23 Receivables & Collections
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DFF attribute in collections workbenchSummary: HI Team, Could you please let us know if we can create DFF attribute in collections workbench. If yes, can you guide us on how to create DFF attribute in collec…Lavanyaa Damodaran 1 view 0 comments 0 points Started by Lavanyaa Damodaran Receivables & Collections
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Using API how to add a note for Advance CollectionsSummary: I have a request to add notes to multiple clients that is visible in the Advance Collections module Content (please ensure you mask any confidential information…
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Open Credit Memos does not appear in the Customer Delinquent transactions in advanced collectionsWhen a customer has an Open Credit Memos, they do not appear in the Customer Delinquent transactions list in advanced collections Delinquent Transactions infotile. Is th…Naresh Kumar-95714 11 views 1 comment 0 points Most recent by Phil DeCoster - Support-Oracle Receivables & Collections
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Need to disable sub options at collections> Transaction levelSummary: Customer need to disable sub options in advance collections pay, dispute, adjust and promise and preview at transactions level. Content (please ensure you mask …
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Manage Collections Task Default Profile OptionSummary: Advanced Fusion Collections has assigned a default strategy to a customer, we would prefer our solution not to assign a default when it doesn't find a strategy.…
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While we are creating collection activity, we are unable to find any “Person” type customer.While we are creating collection activity, we are unable to find any “Person” type customer. Anyone has similar experience earlier? -
What are the conditions for capturing a customer in the Advanced Collections work area?Summary: If a customer has only current bucket transactions, is that customer captured in the Collections work area? 2. If a customer has only standard receipts or credi…
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Collection Strategy Task - User added task stays in To be CreatedSummary: We have a requirement where the collector/user would need to skip or Cancel a scheduled Automatic task and then add a Manual user task. It is observed that once…Arun N-OC 1 view 1 comment 0 points Most recent by Mallik Durgumpudi-Oracle Receivables & Collections
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Can someone confirm whether Advanced Collections or Conventional Collections has enabled?Summary: Can someone confirm whether Advanced Collections or Conventional Collections has enabled? Need to find out whether the advance collections or conventional colle… -
Some table columns are being updated. Refresh the page after some time to see the updates.Collections dashboard is not reflecting data for Deliquent Customers assigned to Collector. Just showing 'Some table columns are being updated. Refresh the page after so…
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Mass reassigment of collections strategy tasksSummary: Under Others> Collections > Collection Dashboard > Strategy Tasks : is there a way to select multiple tasks in a single go and reassign to another collector? or…Savita_1 22 views 5 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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Add one note to multiple transactionsSummary: Is it possible to add one note to multiple transactions on the collection dashboard Content (please ensure you mask any confidential information): Is it possibl…
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Status field is blank for current transactions in the Advanced Collections Transactions tabSummary: Status field is blank for transactions with a due date equal to or later than the system date. However, when unpaid reasons are added to these transactions, the…Fredrick Ignatius 12 views 0 comments 0 points Started by Fredrick Ignatius Receivables & Collections
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Not able to update customer profile in collection when business level is "Customer"Summary: We have set the business level to perform all the collection activities as "Customer". We have set the business level in Collection preference, Collection strat…Soumajit Karmakar 85 views 6 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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Option to add minimum dunning amount is not showing up at the Party profile level in Adv. CollectionSummary: We are performing the collection activity in the customer party level. We need to put some control on the minimun duinning amount in the profile level. The cuts…