Collections Work Area
Discussion List
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Is it possible to do an invoice when the customer´s status is bankruptcy?Hello, My client need to know what happen do when the customer is bankruptcy and I want to do an invoice, is it possible? Regards. Romina -
Author in Notes tab in collections work area in incorrectHello SMEs, I am facing an issue. While entering Notes under the Notes tab in Collections. The author is incorrect. Don't know from where the value is coming. I even don…Savir Bansal -Trinamix 11 views 2 comments 0 points Most recent by Savir Bansal -Trinamix Receivables & Collections
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Business Level at Collections Dashboard not getting defaultedSummary: Business Level on Collection Dashboard defaults to Null irrespective of the setup Content (required): The collections preferences is configured at Site level an…pawan.k.tallam-Oracle 91 views 6 comments 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Can we create strategies in Oracle fusion advance collections based on the customer site level DFFs?We have a requirement to assign strategies to the customers based on the values coming from our upstream applications that are captured as DFFs in Oracle at the customer…
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DFF Fields for Collections Comment Note at Site LevelPlease advise if anyone is aware of any DFF fields we can use for the Collections Comment Note to show at Site Level. Reference: Idea Number: 618779 Collection Notes cre…Anukirat Bedi 11 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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How do we edit Strategy Tasks in Advanced CollectionsSummary: A Strategy Method is assigned to the Customer ABC, with Strategy Tasks 1 to 5. How do we change the Task 2 once the strategies are assigned to the Customer. I s…
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You can't create a delinquency for this transaction because it already exists. (IEX-615301)Summary: We are getting below error while we tried to update the UnpaidReason via "collectionsDelinquencies" RestAPI. There exists the delinquency ID in SaaS for the pay…
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Unable To See some of the Customer Contacts In Collections DashboardOn the Collections Dashboard Page, some of the customer contacts are not visible, while some are. What could be the reason? And kindly let us know the pre-requisites for…Satish KT 1 view 2 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Status of the Customer is not getting updated to Bankruptcy at the Account LevelSummary: Status of the Customer is not getting updated to Bankruptcy at the Account Level Content (please ensure you mask any confidential information): Our Business Lev…Satish KT 13 views 1 comment 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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collection scoring data pointSummary: We have Aging bucket 0-15, 16-30,31 to 60 and 61 to 90 ,91 to 120 last 121+days. Now i want to use this bucket as data point while doing scoring. But i am unabl…charanjeet 11 views 2 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Need to add a value to the Account Status dropdownSummary: We need to add a value to the Account Status dropdown, as Bankrupt, under the Profile Class at the Account Level of an customer. Which lookup code/task allows u…
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Is Oracle allowing to send Dunning letters to Internal customers as well?Summary: Is Oracle allowing to send Dunning letters to Internal customers as well? Content (please ensure you mask any confidential information): Client wants to send Du…
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Collections dashboard doesn't updateI created a new customer with expired transactions and my collector installed. I run the jobs: Refresh Receivables Transactions for Customer Account Summaries Collection…
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I am not able to see the current amount of a customer on Advanced Collections Module.My client need to see the current amount its customers on Advanced Collections Module, but it can´t. It doesn´t want to use the search field because it show you every cu…Romina Grimaldi 11 views 2 comments 0 points Most recent by Romina Grimaldi Receivables & Collections
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can we send dunning letter based on strategy and task automaticallySummary: Here is the requirement to send dunning by using different strategy to different time interval. in Setup we are using staged dunning Soft dunning -0 days Modera…
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is it possible to add grace days to payment termsSummary: in Fusion is there a possibility to add grace days to payment terms that would cover the weekend/time of working on receipt application and to delay dunning let…
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How to disable 'Skip' and 'Cancel' button for strategy tasks for a collection strategy?Question 1 → When a collector is supposed to work on any open manual task, there is an option available to cancel the task completely and move to the next task in sequen…
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Advanced Collections - Process Strategy Tasks Parameters when run as a Standalone ProcessSummary: We use Advanced Collections, and since moving over to Oracle Fusion (April 2022) have not had the Feature: Automatically Initiate or Fulfil Collections Tasks in…
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Can we setup advance collection based on our line of businessSummary: Company is different retails brands, and we are looking for a setup in oracle Advance collection as per Brand wise . 1.)For example, two Brands are A and B For …
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Collections Metrics Data is being displayed as ZeroThough the Collections Metrics ESS Jobs are run, the Collections Metrics data is being displayed as Zero for the Collectors, where as the Collections Managers are able t…
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Send Dunning Letters process is in ErrorSummary: I have ran Dunning Letter process, but it went into error without creating dunning letter. Content (please ensure you mask any confidential information): Versio…Hemanth Buccapatnam Tirumala 41 views 6 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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Dunning letter is not getting generated,Summary: Hi I have enable staged dunning and whenever i am trying to run the dunning letter it';s going into error and in the error it;s also not generating any proper e…
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SQL to find Automatic Collections Transaction Strategy Tasks with "To Be Created" statusSummary: SQL to find Automatic Collections Transaction Strategy Tasks with "To Be Completed" status Content (required): Hi, Looking here, at Strategy Tasks for a sample …
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Dispute workflow configurationSummary: We are implementing Collections module, and we have some questions about the approval workflow of the Disputes. Once a collector submits a Dispute to a transact…
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Multiple dunning letters sent to the same customer?Summary: A Customer has the same email id saved 2 times at the customer site level, however the send dunning letter process sent out the dunning letter 12 times to the s…
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Manage resources under collections workbench doesnt reflect all the collectorsSummary: Hi Team, We moved from R12 to Fusion, for DM invoices we applied fix to exclude the migrated invoices from Dunning. We used the below webservice to perform the …Lavanyaa Damodaran 51 views 8 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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Foreign currency receipt reversal to apply FX rate at the original receipt dateSummary: We have a requirement to maintain original FX rate when reversing foreign currency cash receipts in AR. Is there anyway to achieve this, UI or via API's? Curren…Raj Mohanraju FRNT 21 views 1 comment 0 points Most recent by Veronica Stefan-Oracle Receivables & Collections
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How to send notification to Collector when Credit Memo request (Dispute) is approvedRequirement: Based on communication from customer, Collector send those potentially disputed transactions to DMT (Dispute Management team). Then DMT further takes up tha…CA Nirmal Choudhary 41 views 1 comment 0 points Most recent by CA Nirmal Choudhary Receivables & Collections -
Case folder in collections workbench doesnt hold history of NotesSummary: Hi Team, I created a case folder in collections workbench including 3 invoices (Invoice 1, Invoice 2, Invoice 3). I entered notes against this case folder (Case…Lavanyaa Damodaran 11 views 2 comments 0 points Most recent by Lavanyaa Damodaran Receivables & Collections
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IN collections workbench need to back date receipt dateSummary: HI Team, In collections workbench, we need to back date From Date as highlighted from 2020, currently it is like a 1 month time frame. If we need to back date t…Lavanyaa Damodaran 11 views 2 comments 0 points Most recent by Lavanyaa Damodaran Receivables & Collections