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Bankruptcy request pending approval without receiving approval notification

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Summary:

Hi Experts,

My Bankruptcy requests initiated in Collections for a customer has been pending with no notification received to approve the bankruptcy request. I have read that having Collections Manager role should be sufficient to receive this approval request notification, however this has not been the case. It has been stuck on pending without knowing who approval action sits with.

I am wondering if any anyone might have come across this and advise how I can route approval requests to a collections manager, and if possible how to check from backend who the approval task is pending. Please note i have tried to view and expose all columns with no option to show approver on the tab.

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