New record added via Manage Collectors does not appear on Manage Resources screen

Summary:

New record added via Manage Collectors does not appear on Manage Resources screen

Content (required):

Hi,

A new record has been added into the "Manage Collectors" screen, set up as per the same as other existing Collectors.

This was done in late August.

Setup details:

• Name: Andrew Andrews
• Type: Employee
• Employee: The Employee's name
• Enabled: Yes
• Collector Set: Common Set

The username linked to the employee as these roles (same as the other Collectors):

• Collections Agent
• Collections Manager
• XX_AR_Billing_Administrator
• XX_AR_Receivables_Manager

The user has the same Data Access as the other Collectors (e.g. each role as Business Unit and Reference Data Set access to the relevant values).