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New record added via Manage Collectors does not appear on Manage Resources screen

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edited Sep 8, 2023 1:44PM in Receivables & Collections 1 comment

Summary:

New record added via Manage Collectors does not appear on Manage Resources screen

Content (required):

Hi,

A new record has been added into the "Manage Collectors" screen, set up as per the same as other existing Collectors.

This was done in late August.

Setup details:

  • Name: Andrew Andrews
  • Type: Employee
  • Employee: The Employee's name
  • Enabled: Yes
  • Collector Set: Common Set

The username linked to the employee as these roles (same as the other Collectors):

  • Collections Agent
  • Collections Manager
  • XX_AR_Billing_Administrator
  • XX_AR_Receivables_Manager

The user has the same Data Access as the other Collectors (e.g. each role as Business Unit and Reference Data Set access to the relevant values).

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