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Can we use credit score/rating/classification in Collections scoring — Cloud Customer Connect
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Can we use credit score/rating/classification in Collections scoring

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Summary: 23A contained update CREDIT SCORE ADDITION TO COLLECTIONS CUSTOMER PROFILES, can we use this data in Collections scoring


Content (required): We would like to utilize credit data in collections scoring formulas. There has been an update to show that data within Collections. We are wondering if we can now use that information in the formulas? Or if not, is that on the roadmap?

Alternatively, we could use custom data points, once that's available. I know there's an ER out there, not sure if anyone knows if it's been recently reviewed/updated.


Version (include the version you are using, if applicable):

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