Collections Work Area
Discussion List
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Collections Agent unable to view all collectors in collections moduleSummary: We are trying to allow our collections agents to be able to view all data in the collections module, including accounts that are assigned to other collectors. O… -
Changes to date range criteria in Collection's dashborad under transactions screenSummary: In the Collections dashboard under transaction screen the default option for "Due Date or Receipt Date" field is "Between" and the date range is auto calculated…Swathi Konasani 13 views 4 comments 0 points Most recent by Girish Byahatti Receivables & Collections
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What is the 'Case Number' column at customer transaction level in the Advanced Collections Module?What is the 'Case Number' column at the customer transaction level in the Advanced Collections Module, and how can we capture the value for that column? Can we manually …Fredrick Ignatius 11 views 1 comment 0 points Most recent by Florin Enache-Oracle Receivables & Collections
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Customer Profiles sync with CollectionsSummary: Hi Team, How the profile sync between customer master in Receivables and Collections work area In Receivables Party Level - we can select Profile Class Account …
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Dunning letter does not have any transactionsWe are facing a peculiar situation where dunning letter is generated but it has only body of the letter and no transactions. Any idea what could be wrong. Normally, prog… -
Collection Promise to Pay - Put task on HoldSummary: Hi, We have a requirement to a delinquent transaction strategy task - Ex: dunning correspondence On Hold when there is a Open/Collectible Promise open for the t…
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how do we manage Collection Manager and Agent Hierarchy on Collections DashboardHi Team, When a collection Manager wants to see his Agents tasks and Dashboard, how are we managing the collections manager and agent hierarchy on the collections dashbo…Naresh Vaspari 23 views 1 comment 1 point Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Save table column sorting in oracle fusion in advance collectionIn this when we do sorting on any column in fusion in advance collection, after re-login we have to sort that column again. Is there any process to save the sorting so t…
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Is it possible to send revised invoice copies via dunning process so that it shows updated valuesSummary: Is it possible to send revised invoice copies via dunning process so that it shows updated values We have cases where we plan to use late fee functionalities - … -
Collector Group - The work items should be evenly assigned b/w all members of the group?Oracle Fusion Advanced Collections - Is it possible to create a group collector that can be assigned to a customer. That group can contain multiple individual collectors… -
We have a requirement to extract the communication history in Collections along with the attachmentsSummary: Is it possible to extract the communication history like the dunning letters / promise to pay sent to customers? We have a requirement to extract the data along… -
Issue with Searching Transactions by End-Dated Customer in AR ModuleIn the AR module, we encountered an issue regarding transactions associated with an end-dated customer: Scenario: We created a customer and associated a few transactions…Srikanth Dodla 22 views 1 comment 1 point Most recent by Gopal Reddy-Oracle Receivables & Collections
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Can a collector tag customer as "Do not call" such that no communication is made with that customerSummary: if the collector select the customer under an option saying DNC (do not call). That particular customer should not receive any kind of communication from collec…Buddhika D 22 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Strategy getting assigned at customer(party) level.Summary: Business level is setup at acct still stratefy is getting assigned at customer level also. Content (please ensure you mask any confidential information): Can yo…Richa Priya_KPMG 1 view 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections -
Updated Collector Info not flowing to and fro Collection WorkbenchSummary: Updated Collector Info at Customer Account level is not flowing to Collection Workbench. We did reassignment of collector in "Manage Resource" screen, which is …Angshuman Tripathi 11 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections -
Delinquencies total count and customer wise count mismatch in Manage Resources windowSummary: The delinquency total count and the customer-wise count for assigned customers in the Manage Resource window of the Advanced Collections module are inconsistent…Fredrick Ignatius 1 view 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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What are the standared follow up for a collector in advanced collection module?Need to know what are the options are available for a collector to followup the customer collection in advanced collection moduleFredrick Ignatius 1 view 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Project based CollectionSummary: We are a project-based company. We are implementing Oracle PPM and Finance including Collections. Does Oracle collection project based? Does it allow tracking o…
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How many dunning letters can be sent each time?Summary: Hi, We're using the "Send Dunning Letters" process every month to remind customers to pay for overdue invoices. We have over 1000 delinquent invoices but we fou…
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Dunning Letters vs Collections DashboardHi, We are implementing the Collections module to send dunning letters to our delinquent customers. We use Staged Dunning and we just sent our Stage 1 letters. Anyone ha…Catheryne 11 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Strategy is not getting updated automaticallyHi Team, We have established a new Customer Profile Class named 'Intercompany' and created a new site-level Collections Scoring and Strategy Assignment 'Intercompany' us…ch v l c s pavan kumar 21 views 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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When do Customers appear in collections delinquent infotile?1.The Issue is sites are not showing in Correct Collector Dash board /Delinquent Tile 2.Account Shows in Dash board/Delinquent Tile but all invoices are at current but n…Madhu Sudhan rao K N 26 views 1 comment 0 points Most recent by Mahesh Adivishnu-Oracle Receivables & Collections
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Collections scoring based DUNS number and Number of years that the customer has been doing businesscan we create scoring based on DUNS number and Number of years that the customer has been doing business.Umamaheswara Rao Manukonda 1 view 1 comment 0 points Most recent by Ashwin M-Oracle Receivables & Collections -
Credit Memo application Via LockboxSummary: Is it possible to apply the credit memo in the overflow (record4) using the auto lockbox BAI2 extended generic format Content (please ensure you mask any confid…Kapildev Parnapalli 2 views 1 comment 0 points Most recent by Jazmin -Oracle Receivables & Collections
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Is the Business Unit parameter to be entered mandatorily while scheduling Advanced Collections jobs?Summary: We have over 40 BUs defined in Fusion and want to actively use Advanced Collections module. The Business Unit parameter is optional in all the jobs such as: Col…
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External Collections Strategy Task Integration isn't enabled message when using RestAPISummary: I'm trying to assign a Collection strategy to a Customer via the RestAPI : fscmRestApi/resources/11.13.18.05/collectionStrategies The error response is: This se…Phil Brine 41 views 1 comment 0 points Most recent by Cesar Rodriguez Manzo-Oracle Receivables & Collections
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why is the collections strategy not changing when an older invoice is paidSummary: I am using the Account Age of Oldest Overdue Transaction data point. I have a strategy setup based on the oldest invoice outstanding which starts with a friendl…
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Is it possible to have multiple dunning letter email body?Requirement is that to have multiple dunning letter email body. Email body would be configured in "Manage Collections Preferences". But is it possible to have different …Hemanth Buccapatnam Tirumala 11 views 1 comment 0 points Most recent by Sowjanya Karri Receivables & Collections
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Collections Dashboard - Expected Amount and Expected Data table detailsSummary: Need to know the source table that holds the below marked fields - Expected Collection Amount and Expected Collection Date. Able to get the Unpaid Reason from t…
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Collection Strategies Change Strategy - History of previous strategy work itemsSummary: When a change strategy is performed it replaces the existing strategy on the delinquent transaction with the work items attached to the new strategy. How can we…