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Multiple dunning letters sent to the same customer?

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Summary:

A Customer has the same email id saved 2 times at the customer site level, however the send dunning letter process sent out the dunning letter 12 times to the same email id, the send dunning process was run only once.

Any reason for this behaviour?

Thanks.

Kind regards,

Sukumari

Version (include the version you are using, if applicable): 24A

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