can we send dunning letter based on strategy and task automatically
Summary:
Here is the requirement to send dunning by using different strategy to different time interval.
in Setup we are using staged dunning
Soft dunning -0 days
Moderate 10 days
Hard dunning 30 days
Now the ask is we want to send dunning by (BRAND) and timing would be different not as per staged dunning define in system above,
but we don't have any option to send dunning by brand.
our strategy would be as below :—
Customer #1
Strategy# 1 Phone 1 day
Soft dunning in 5 days
Hard dunning 10 days
Customer # 2
Strategy# 2 Phone 1 day
Soft dunning in 2 days
Moderate dunning —- 5 days
Hard dunning 10 days