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Fusion Service > Service Center (B2BService) 24C Update - Changes "Ready for Use by End Users"

in Fusion Service 2 comments

Hello - I am looking for some clarification on some of the changes that come with the 24C Update related to the Fusion Service Center (B2B Service/Legacy Help Desk). For the 24C Update, there are 3 updates coming under the "Service Request Management" Category that are automatically enabled. I need to know if these changes only apply to Redwood/Next Gen HR Help Desk, or if these are going to also be for the Legacy Help Desk (B2B Service). Below are screenshots of the updates in question:

I see the screenshots related to these updates appear to be for NextGen HR Help Desk, but I am unable to confirm if Legacy Help Desk (B2B Service) will also be affected. I need to confirm whether or not I will have to disable an automatic update (ready for use by end users). Please help me understand if I can ignore these updates for B2B Service (Legacy Help Desk), which is the current Help Desk tool we use. We do not want any changes made to the tool as it is now, and need to know if we will have

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