You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started: AI Resources for Oracle Cloud HCM – Go Here

Progress with Redwood: Redwood Resources for Oracle Cloud HCM -  Go Here

Missing categories in myhelp and hr helpdesk page

edited Aug 13, 2024 6:20AM in Help Desk 1 comment

Hi Experts,
I am facing 3 problems and 2 problems seems to be inter linked and 3rd problem is with category LOV.
1.I was able to create categories and child categories when HZ_ENABLE_MULTIPLE_BU_CRM was "No" and luckily HZ_DEFAULT_BU_CRM profile option value was enabled to "N"
Now, erroneously i made changes to HZ_DEFAULT_BU_CRM profile option value and it is not letting me mark as "No" and forces me to select any business unit.2. But, When i select business unit, and proceed with creating the MyHelp page and Help desk request page, the category field is not showing list of categories i created before.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!