Web Chat now takes users to the Support Centre Page

Content

Our web chat would normally take the users to an available agent, but all of a sudden once they prompt for their name and email it takes them to the "Support Centre" page to login or register.

We have not made any changes, has anyone got an idea of why this may be happening?

Version

RightNow Web Chat

Code Snippet

             <div class="chat">
            <a id="liveChat" class="LiveChat" href="javascript:void(0);">Can we help you?</a>
                <form name="canWeHelpYou" id="canWeHelpYou" method="post" action="#" class="validate-form">
               
                    <fieldset>