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Given the end data via manage customer form even then user can create invoice with inactive ship to

in Receivables & Collections 1 comment

Summary:

User has given the end data via manage customer form even then user is able to create AR invoice on inactive 'Ship To' customer site.

As per Oracle solution -

SR 3-37718979121 : When Creating New Invoice (AR) The System Uses an Inactive Ship-to Site


1. Bill to details over transaction creation are defaulted from Receivables > Manage Customers > Site, meaning from Account Site Level

2. Ship to details over transaction creation are defaulted from CX > Customer Data Management (CDM) > Organizations > Addresses, meaning from Party Site Level

Note that no matter if the business has a Ship to which is ended assigned to Manage Customers, the Ship to will get defaulted from CX (CDM),

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