Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Given the end data via manage customer form even then user can create invoice with inactive ship to

in Receivables & Collections 1 comment

Summary:

User has given the end data via manage customer form even then user is able to create AR invoice on inactive 'Ship To' customer site.

As per Oracle solution -

SR 3-37718979121 : When Creating New Invoice (AR) The System Uses an Inactive Ship-to Site


1. Bill to details over transaction creation are defaulted from Receivables > Manage Customers > Site, meaning from Account Site Level

2. Ship to details over transaction creation are defaulted from CX > Customer Data Management (CDM) > Organizations > Addresses, meaning from Party Site Level

Note that no matter if the business has a Ship to which is ended assigned to Manage Customers, the Ship to will get defaulted from CX (CDM),

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!