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2 Global Default Coverage
Summary:
We would like to know if it is ok to use 2 Default Coverage at Global
Content (please ensure you mask any confidential information):
Client would like to do a scenario where if sev is High, they want to have First Response metric and Resolution metric active.
If severity is Medium or Low, there will be no First Response and just the Resolution metric.
Version (include the version you are using, if applicable):
24C
Code Snippet (add any code snippets that support your topic, if applicable):
0