the recovery email does not arrive in my email

Summary:

When I request the password recovery link, this link does not reach my account.

Content (please ensure you mask any confidential information):

my email is murielsantosbandeira3@gmail.com
the account is jogoscraft13
I've tried everything and online support sent me here to try to resolve it.

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):