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Help desk request is not assigning to agents

in Help Desk 3 comments

Summary: Help desk request is not assigning to agents


Content (please ensure you mask any confidential information):
We are able to create Help desk request, but it is not assigning to agents, we have configured only one queue is AUTO and reamaing as Manual.

When we are trying to assign the request maually to the agent it errored out as 'Can't update request<html><body> Exception in expression "sitedef.oracle.apps.crm.service.svcMgmt.srMgmt.model.entity.SrResourceMemberResourceEO__DefCustomizer__" trigger "TIF_NEW_TEAM_MBR" : java.lang.NullPointerException : Cannot invoke method setAttribute() on null object<br/> at "sitedef.oracle.apps.crm.service.svcMgmt.srMgmt.model.entity.SrResourceMemberResourceEO__DefCustomizer__" trigger "TIF_NEW_TEAM_MBR" line 4<br/> <br/> </body></html>'.

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