Cash balances overview page is not showing any balances

Summary:

Content (please ensure you mask any confidential information):

Balances are not available for the Implementer User in Prod but its available for Finance team.

However, the implementer user can see the data in the test instance who has similar roles.

Why it is showing to a set of users and not showing to a specific user in Prod.

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Code Snippet (add any code snippets that support your topic, if applicable):