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Chat Media Bar Missing

edited May 8, 2018 3:50PM in Communication Channels 6 comments

Content

Good day all,

When adding newly trained agents to our Chat profile, the media bar doesn't display in the upper right corner.  New agents are being added to an existing profile so I am perplexed as to how this happens and how to resolve it.

Any help and/or guidance would be greatly appreciated.

Version

OSvC 18A
Tagged:

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