Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Transfer record from one data object to another data object

in Eloqua 1 comment

I am working to solve the following issue:

  • Customer service gets a request to return or replace two products, A and B.
  • Eloqua receives the requests in batch format, loaded into a CDO.
  • Assuming several other layers of criteria are met, the customer gets one confirmation email for Product A, and a second for Product B.
  • The emails have field merges identifying each product
  • There is no defined limit for the number of products which may be returned, though it is very unlikely it would be more than 5 at a time.

I know I can use CDO Record Services to send these emails, but there are additional filters I need to run the records through before they can send.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!