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Transfer record from one data object to another data object

in Eloqua 1 comment

I am working to solve the following issue:

  • Customer service gets a request to return or replace two products, A and B.
  • Eloqua receives the requests in batch format, loaded into a CDO.
  • Assuming several other layers of criteria are met, the customer gets one confirmation email for Product A, and a second for Product B.
  • The emails have field merges identifying each product
  • There is no defined limit for the number of products which may be returned, though it is very unlikely it would be more than 5 at a time.

I know I can use CDO Record Services to send these emails, but there are additional filters I need to run the records through before they can send.

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