Transfer record from one data object to another data object
I am working to solve the following issue:
- Customer service gets a request to return or replace two products, A and B.
- Eloqua receives the requests in batch format, loaded into a CDO.
- Assuming several other layers of criteria are met, the customer gets one confirmation email for Product A, and a second for Product B.
- The emails have field merges identifying each product
- There is no defined limit for the number of products which may be returned, though it is very unlikely it would be more than 5 at a time.
I know I can use CDO Record Services to send these emails, but there are additional filters I need to run the records through before they can send.
Tagged:
0