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Video Chat availability

Accepted answer
edited May 15, 2018 4:38PM in Communication Channels 4 comments


Hi All,

We are planning to add Video chat capability for our agents and wondering whether this feature is available. We are on 17D and have not switched on to Browser UI. It would be really helpful if anyone can provide below information

  • When will this feature be available (any scheduled date/version for rollout)
  • Will it be compatible with only Browser Agent or can it be used with Desktop version console

Thanks in advance.


Service Cloud 17D

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