#NextGen Helpdesk: Is it possible for an ex-employee to create help desk ticket through an email ?

Summary:

Is it possible for an ex-employees to create help desk ticket through an email ?

We have a specific scenario where client wants ex-employee to create helpdesk ticket through email channel where they can share and receive documents.

Has anyone had this requirement earlier or tried this earlier ?

Any inputs would be appreciated.

Note: NextGen Helpdesk

Thanks,

Ajeet

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