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MEDIUM TIME counting of chats agents. — Cloud Customer Connect
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MEDIUM TIME counting of chats agents.

Accepted answer
edited May 28, 2018 7:30PM in Communication Channels 1 comment


In our reports we have a column with the following expression:

date_diff (chats.completed, chats.first_engaged)

But this time-of-service information does not consider the entry in the current queue, but rather the entire chat path.
Is there any way to count the time for service from the queue entry?



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