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Essbase Error(1198094) when user accesses Collections Metrics

Summary:

When user accesses a customer's metrics, got the following errors. Please help!
java.lang.RuntimeException: com.essbase.api.base.EssException: Cannot open cube view. Essbase Error(1198094): Unable to connect to source database with the given credentials.
java.lang.RuntimeException: com.essbase.api.base.EssException: Cannot open cube view. Essbase Error(1198068): ODBC message [[Oracle DataDirect][ODBC Oracle Wire Protocol driver]Cannot load trust store. %s1]

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

11.13.24.04.0


Code Snippet (add any code snippets that support your topic, if applicable):

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