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Adjustment/Write-off for an Invoice while reversing should pickup the Cost Center from Revenue Line

edited Sep 16, 2024 11:57AM in Receivables & Collections 1 comment

We have created an AR invoice and completed and accounted for the same.

We have encountered an issue while performing Adjustment/Write-off. After creating an adjustment/Write-off and accounting the same the Write-off the account code combination for Cost center is picked up from the Adjustment/Write-off account that is defined in the Receivables activity.
We want the cost center to be picked from the Invoice Revenue account.
We want SLA to be customized for Adjustment Write-off.

Also note we have customized the SLA rule for the Revenue segment as below: In the Header level we have setup a DFF. While accounting, the SLA will take the Cost Center from the header DFF, which will be populated accordingly rather than the default cost center.

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