Mitigating bots in Chat
We've seen a spike in bots entering chat from the same IP address - over 500 chat requests from the same IP asking for Price Adjustments in June 2018. Adding this IP to the SEC_INVALID_ENDUSER_HOSTS setting isn’t blocking like the documentation states in https://cx.rightnow.com/app/answers/detail/a_id/245
Has anyone else experienced this issue? What else can be done to mitigate bots from chatting in?