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Mitigating bots in Chat — Cloud Customer Connect
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Mitigating bots in Chat

Accepted answer
edited Jul 9, 2018 8:12PM in Communication Channels 1 comment


We've seen a spike in bots entering chat from the same IP address - over 500 chat requests from the same IP asking for Price Adjustments in June 2018. Adding this IP to the SEC_INVALID_ENDUSER_HOSTS setting isn’t blocking like the documentation states in

Has anyone else experienced this issue? What else can be done to mitigate bots from chatting in?




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