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Mitigating bots in Chat

edited Jul 9, 2018 8:12PM in Communication Channels 1 comment

Content

We've seen a spike in bots entering chat from the same IP address - over 500 chat requests from the same IP asking for Price Adjustments in June 2018. Adding this IP to the SEC_INVALID_ENDUSER_HOSTS setting isn’t blocking like the documentation states in https://cx.rightnow.com/app/answers/detail/a_id/245

Has anyone else experienced this issue? What else can be done to mitigate bots from chatting in?

Thanks!

 

Version

Oracle Service Cloud 17D
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