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Close/End date an Included Warranty

edited Sep 19, 2024 5:41PM in Subscription Management 1 comment

Summary:

We are testing a scenario for demo machine. This demo machine which is a business asset, is shipped to customer for demonstration and evaluation. This shipment is done using a Transfer Order, where machine is transferred to a sub-inventory specific to the customer. When we update the physical location of the asset to customer site, an included warranty subscription(WARRANTY-1) gets created, even though the machine is not sold to the customer.

When this demo is converted to sales, and the same machine is logically shipped to customer location. This transaction created another included warranty subscription(WARRANTY-2).

As the WARRANTY-2 is in effect, the WARRANTY-1 is not required and need to be end dated/closed.

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