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Increase Included Warranty term

in Subscription Management 4 comments

Summary:

We have business scenario where a machine is shipped to customer with the included warranty of 12 months and the warranty start date is upon shipment. During installation and testing of the machine, issues were reported and fixed. As a goodwill gesture, the business decided to give additional warranty of 3 months and the warranty start date will be after the machine installation. For reference, a sample data set is provided below.

At Shipment
Included Warranty term :12 months
Warranty Start Date : 1-Jul-24
Warranty End Date : 30-Jun-25

After Machine Installation
Included Warranty term :15 months
Warranty Start Date : 1-Oct-24
Warranty End Date : 31-Dec-25

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