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Open to resolve time is 0 for webchats?

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edited Jul 13, 2018 6:04PM in Communication Channels 2 comments

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Hi,

So when a customer starts a webchat and stays on for X minutes, when the incident is created at the end of this, in our line of work, the issue has been resolved during the chat. Therefore when the incident is created, it's actually resolved at the same time.

Therefore the open to close time will always be zero.

Am I right in thinking this will always apply? 

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