You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Open to resolve time is 0 for webchats?

Received Response
edited Jul 13, 2018 6:04PM in Communication Channels 2 comments



So when a customer starts a webchat and stays on for X minutes, when the incident is created at the end of this, in our line of work, the issue has been resolved during the chat. Therefore when the incident is created, it's actually resolved at the same time.

Therefore the open to close time will always be zero.

Am I right in thinking this will always apply? 

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!