You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Setting Max Active Chat in AddIns

Accepted answer
edited Aug 1, 2018 11:04PM in Communication Channels 2 comments


Regarding setting 'Max Active Chats' from AddIn (via IChatSession interface).

Latest OSvC versions ( 2017 and later) has a new setting 'Max Active Chats'. But we can set only 'Max Total Chats' using the IChatSession Interface (using MaximumEngagements property). IChatSession Interface included in the AddInViews does not expose the a new property to set max active chats.  Is there a new updated version of RightNow.AddIns.AddInViews library available which includes the new property in the IChatSession interface to set the max active chats? If so where can we download it?


Oracle Service Cloud 18A

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!