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Oracle B2B Service Cloud Integration with Oracle EBS (Service Logistics Capabilities)

in Subscription Management 1 comment

Summary:

Oracle B2B Service Cloud Integration with Oracle EBS (Service Logistics Capabilities)

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Do we have any out of the box adapters/integrations to create a RMA from a Service Request, created on Oracle B2B Service Cloud? We understand that if Oracle Order Management Cloud is used/available, we can see the Order Number when we click on 'Order' from Parts Detail Tab or node on Service Request Details Page. So, can we create an Order on EBS instead of Fusion Order Management from Service Request Details Page?

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