Issue with Processing RMA for Sales Order – Returnable Quantity Error

Summary:

Hello Everyone,

I hope this email finds you well.

I am writing to bring to your attention an issue we are encountering while attempting to process a Return Material Authorization (RMA) for Sales Order. The customer is receiving the following error message:

"Error: You must enter a positive number."

Upon investigation, I have discovered that the returnable quantity is showing as "0" in the system, which is causing the error. However, this is not in line with the actual details of the order. The sales order contains 4 line items, each with a quantity of 1, so the returnable quantity should be "1."