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Knowledge Article search based on a keyword text not available in the Article

in Knowledge 15 comments

Summary:

Hi All,

When we are searching with the keyword not available in the article. I had created synonym to the article with same keyword and when searching under My knowledge the article is listed but when i am searching for the same through chatbot (ODA). I am not able to fetch the document.

Is synonyms are applicable only with the my knowledge page or it will applicable for ODA as well. From ODA we are using the search api.

Thank you in Advance.

Regards,

Rama

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