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When settling deduction claim with Over Payment , the open transaction drop down is empty

in Channel Revenue Management 1 comment

Hi,

I have created a non-invoice related claim on Oracle AR Receipt (Receipt is for USD 3,385.07; Invoice is for 4,385.07 USD; hence claim is created for -1000 USD through Actions > Create Claim Investigation)

Open the Claim through Order Management > Deductions and Settlement; Settlement tab > Add settlement method > Open OverPayment > The drop down for Open Transaction Number is empty. There are open invoices, debit memos, on-account receipts for the customer. Yet the drop down is empty.

On a side note, when the settlement method is Open Credit Memo, the drop down is working fine listing the open CM transactions.


Thanks and regards,

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