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Category Selected in HR helpdesk automatically assigns to queue

Summary: Category selected in a Service Request automatically gets assigned to the correct queue eg. Sales Selected as Category the Queue for Sales is also seleted from the LOV


Content (please ensure you mask any confidential information):

Hi Experts

Can you please advise if the Cateogy field is selected within a Service Request, can an assignment rule be created whereby it will automatically assign the category to the correct queue without it defaulting to a default value and the client having to select this separately. eg. Sales - Additional Dueties going to Sales. HR Query going to the HR Queue

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