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Category Selected in HR helpdesk automatically assigns to queue
Summary: Category selected in a Service Request automatically gets assigned to the correct queue eg. Sales Selected as Category the Queue for Sales is also seleted from the LOV
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Hi Experts
Can you please advise if the Cateogy field is selected within a Service Request, can an assignment rule be created whereby it will automatically assign the category to the correct queue without it defaulting to a default value and the client having to select this separately. eg. Sales - Additional Dueties going to Sales. HR Query going to the HR Queue
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