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Define New Liability Account only for Customer Refund Flow from AR to Ap

edited Oct 4, 2024 7:04AM in Subledger Accounting & Accounting Hub 3 comments

Summary:

when AR processor issues a Refund for a customer, it creates an AP invoice with Payment request type. However, the liability account defined in AP is different from what is the account in refund activity in AR, so the AP invoice cannot account. There is a workaround to manually modify the liability account in AP to account the payment request type invoice which we found in Payment Request with Third-Party Control Account Error (Doc ID 2778104.1). However, this is time consuming and troublesome since we are getting more and more transactions every month. Has anyone able to create a custom

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