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Payment Void still transmitted to bank

edited Oct 8, 2024 1:06PM in Payables, Payments & Cash Management 2 comments

I may not fully understand this process so please forgive any ignorance. Please see my below example explanation of the issue and question.

THE SCENARIO:

We have a Payment File which was transmitted to the bank, this payment file had three payments. This payfile was created on Aug 20th, but not yet transmitted.

The user indicated they voided the second payment in that file, and they are indicating that they did this PRIOR TO the payment file being released and transmitted to the bank. The Void Date of the second payment was Aug 23rd.

The payment file that was electronically transmitted to the bank, had all three payments on that file. This was transmitted on

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