ICO transaction is not creating an AR invoice and is stuck in submitted status

Summary:

ICO transaction is not creating an AR invoice and is stuck in submitted status we get the following error

"The receivables invoice wasn't created for this transaction. Please check Log files."

But there is nothing in the log files and the ICO transaction shows as approved.

Also there are no import errors in receivables

Can some please help.

Thank you.

Kind regards,

Sukumari