Options for linking to chats from an external page
We recently upgraded to May 2010 and Customer Portal. We really like the level of customization available to the Customer Portal pages. We do not have chat accessible within the Customer Portal end-user pages. The link to chat is on our external non-RightNow webpages. We currently use the process detailed in answer 1474 - Launching Chat from non-RightNow pages.
The frustration we are encountering is implementing the category as a field the customer chooses when inititiating their chat. We really like the Customer Portal chat_launch page that we can customize easily and wonder if we can simply link to