Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Credit Memo stuck in Awaiting Billing

Due to specific customer return programs, customer is creating returns in the months of May, June, and July and generating Credit Memos in the month of August. All Credit Memos are stuck in Awaiting Billing.

All these returns are non-referenced returns.

Root Cause - Since there is no Shipping for returns, return sales order Ordered Date is defaulted in column Actual Ship Date (RA Interface Lines). Currently, we are changing this Actual Ship Date on Manage Autoinvoice lines ADFdi.

Expectation - There should be a provision to default return order Requested Date in Autoinvoice Actual Ship Date column.

Please suggest if there is any other workaround to change the Actual Ship Date on the RA Interface before triggering Autoinvoice.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!