Order can't process fulfillment line because the orchestration process isn't on a wait step — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Order can't process fulfillment line because the orchestration process isn't on a wait step

edited Oct 19, 2024 8:21PM in Order Management 1 comment

We have a Production Dropship order stuck in Orchestration task - Procure in Started status and order line Scheduled Status.
Req not created. No error and recovery process disabled. It doesnt allow us to update /Unschedule/Cancel the line and we get the below error.

Order Management can't process fulfillment line 1.1 <Item> because the orchestration process isn't on a wait step or it doesn't respond. (DOO-2685447) Details: Recover the order, the orchestration process, or fulfillment task. It might be necessary to recover because the fulfillment line might already be beyond the wait step. This problem might also happen when you revise a sales order. For details about how to recover, see the Fix Errors in Sales Orders topic on Oracle Help Center.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!