Get Started with Redwood for Oracle Cloud HCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
HR Help Desk Emails Intermittently Not Sending When Responding via Email
We’re experiencing an intermittent issue with HR Help Desk email notifications. When agents reply to a ticket via email, sometimes the response successfully sends an email notification, while other times it does not. This inconsistent behaviour has made it difficult to reliably communicate through the Help Desk.
We’re using the Redwood HR Help Desk, and employees have their work email addresses correctly added to their profiles.
Has anyone else encountered similar issues with intermittent email notifications in HR Help Desk? Are there any specific settings or configurations we should verify, or what could explain this behaviour?
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