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HR Help Desk Emails Intermittently Not Sending When Responding via Email

in Help Desk 1 comment

We’re experiencing an intermittent issue with HR Help Desk email notifications. When agents reply to a ticket via email, sometimes the response successfully sends an email notification, while other times it does not. This inconsistent behaviour has made it difficult to reliably communicate through the Help Desk.

We’re using the Redwood HR Help Desk, and employees have their work email addresses correctly added to their profiles.

Has anyone else encountered similar issues with intermittent email notifications in HR Help Desk? Are there any specific settings or configurations we should verify, or what could explain this behaviour?

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