Need assistance to setup lockbox for multiple receipt methods
Summary: Business has a requirement to setup lock box for multiple receipt methods, for check already defined, now need to define for ACH and Credit cards
Content (please ensure you mask any confidential information):
We have defined three different receipt methods for our lockbox. While configuring system accepted the same bank origination number for two of these methods, but not for the third one. For the third method, we used a different number provided by the bank. However, when running the job, the lockbox number appears the same for all three methods. I'm unsure which one is being used, and the system is only processing checks. I need assistance with this issue.
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