Associating a BOM with a Service Request in Oracle Fusion Service Cloud?
Summary:
The goal is to be able to add multiple products to a Service Request. If a user creates an SR and adds a Product group to it, all of its associated products should be added to the SR automatically.
Content (please ensure you mask any confidential information):
We are using Oracle Sales and Service Cloud, and the requirement is that when a user adds a Product group to a Service Request from the Service Product catalogue, all of the products under it must be added to the Service Request automatically along with their price list. Consider the following use case:
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