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Issues with Invoice and Journal Batch Approval Workflow Post-Quarterly Patch

edited Nov 6, 2024 5:44PM in Payables, Payments & Cash Management 1 comment

Summary:

We are currently facing some critical issues following the recent quarterly patch in our production environment. Specifically, we are experiencing the following problems:

  1. Invoice Approval Workflow: Invoices are getting stuck in the "Initiate" status and are not progressing to the approval workflow. Additionally, we encountered issues with rules concerning amount equivalent values not triggering approval correctly.
  2. General Ledger Journal Batch: We are also observing that Journal batches in the General Ledger are not being routed for approval. Instead, they are being assigned back to the user who created them, leading to unintended workflow complications.

We suspect that these issues have arisen as a direct result of the recent updates applied to our system. Here are the Service Requests we have raised for these issues:

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