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Need to trigger Custom ESS job rather than standard ESS job for sending Dunning Letters

edited Nov 9, 2024 12:28AM in Receivables & Collections 1 comment

In the Collections menu, under the customer profile, there is an option called "Strategies." Within this, there is a "Tasks" section with options like "Soft Reminder" and "Harsh Reminder." When selecting any task and clicking "Resend Letter," it triggers the standard ESS job "Send Dunning Letters." However, I need it to trigger a custom ESS job that will run and deliver the Dunning letters to the customer instead of the standard ESS job.

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