Issue when the billing team creates refunds in Oracle, invoices are created on the AP side of Oracle
Summary:
When the billing team creates refunds in Oracle, invoices are created on the AP side of Oracle. The AP team has flagged that the banking information for an invoice’s payment does not change after the billing team updates the customer banking information. Because of this, we need to follow the several below steps in order to resolve
- Billing updates the customer’s banking information
- AP cancels invoice on the AP side
- Billing unapplies the refund
- Billing issues a new refund with the new banking information
- AP processes the newly created invoice with the new banking information
Is there a way for the AP team to issue payment with the new banking information without requiring a new refund? thanks!
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