Guidance on Managing Dunning Process for Specific Scenarios

Summary:

Hi Team,

Could you please advise on the best way to address the following scenario?

We are using the collections method "Strategies" and would like to understand how to put a hold on the dunning process for a customer.

Currently, we need to stop dunning for certain customers due to potential invoice disputes. However, the dunning process continues, and the system sends out letters to the customer regardless.

To temporarily stop the process, we are placing all overdue invoices on "Promise to Pay" with the full amount. However, when we release the hold, an issue arises: if the customer has already received the first dunning letter, by the time we release the "Promise to Pay," they may skip to the third letter.